Policies

Most orders shipped the same day. We normally ship via UPS or Federal Express. Shipping charges are not included in our pricing. Please call to verify shipping charges.

WARRANTIES

All products sold carry manufacturers full warranties unless otherwise stated as used or refurbished.

RETURN POLICIES

Because we strive to give our customers the best price on all goods available, we have a limited return policy. Merchandise must be returned within 10 days of shipment date and may be subject to a restocking fee. A return authorization is required on all returns. Returns must be in original condition with factory packaging, blank warranty cards and any manuals or accessories and are subject to inspection. Some parts (lamps, subparts, and special orders) are non-returnable. Freight charges are the responsibility of the customer.

PRIVACY

Any personal information you provide to us on our website when you register (i.e. name, address, e-mail address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems. Your personal information will not be shared with anyone. We will not sell, rent or share your email address with others for them to send you unsolicited email.

SECURITY

The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Viscount Video Sales. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following: * The "http" in the web address will be replaced by "https" * Depending on the browser, you may see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window. Only browsers that use the 128-bit Secure Socket Layer technology are able to order through the Westerville Symphony site. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.

PRICES

Manufacturers are frequently adjusting prices, therefore prices are subject to change without notice. Please call to verify. Viscount Video will not be held responsible for any typographical errors. Any pictures are for illustration purposes only and do not necessarily depict the items for sale.

ORDERS

In keeping up with the new laws for businesses our invoices have been updated to reflect our parent company Oceanhawk Enterprises Inc. Your credit card statement will also reflect your purchase to Oceanhawk Enterprises. Thank you for helping Viscount Video Sales stay updated & current!

We are not responsible for any orders submitted to vendors using an email account other than info@viscountvideo.com. We will not be held liable for orders placed from companies or people pretending to be viscountvideo.com.